Frequently Ask Questions

Can I purchase equipment for personal and professional use?

Yes! Blue Fitness Pty Ltd is the distributor for consumer use in Australia.  For commercial inquiries please head to 

Can I pick up my purchase?

At present we are only delivering goods, we do not have a pick up service. This might change in the future.

Do Les Mills instructors get a discount?

Unfortunately instructors do not get a special discount. The only discount is offered to all shoppers and that is for the bundles of equipment available.

How long does it  take to ship?

Product will be shipped the next business day.  Please allow 2-6 days for delivery.  The tracking number will we sent as soon as the product has been made available for collection.

What is your refund and return policy?

Please click here for our policies.

What are the credit card payment options?

We accept payment by the following credit cards only: Visa® and Mastercard®. When you place your order, you will be issued an electronic invoice and your credit card will be charged. Please note that some credit card companies will charge a currency conversion fee to your credit card account when processing your payment. We use the industry standard encryption protocol known as Secure Socket Layer (SSL) to keep your order information secure. Payment for your order must be accepted by Les Mills’ central bank network. If your payment is declined, you will receive an automated notification that your order cannot be processed. Australia only.

Can I cancel my order?

We are usually not able to change or cancel an order once it has been placed. However, we will make every effort to assist you. Please email if the order was placed within last two business days or call 03 9116 2651

Why have I only received part of my order?

Orders are often shipped in multiple boxes. Sometimes boxes get separated so your order might be delivered over a couple of days. Please refer to your tracking number.

I received my order which included incorrect items or was missing items and/or the goods were damaged upon delivery, what do I do?

Please contact within 3 business days with any issues you have with your order. 

Do you ship to anywhere outside of the Australia?

We ship anywhere in Australia only. For shipment to other countries please refer to the list of Global Distributors

Can I add additional items to an order that has already been submitted?

We are unable to change an order once it has been placed but in some circumstances we can add to it. Please email in the first instance.

What warranty does LES MILLS® offer for the equipment?

LES MILLS® equipment provides limited warranties on all products. The limited warranty differs for each product.

SMARTBAR™ Warranty
MBX MAT Warranty Info

Other Questions?

Contact customer support by sending an email to